ae77 Privacy Policy

1. Who We Are

ae77 is an online casino and sports betting platform accessible at ae77.today, operated for the benefit of players in Bangladesh and other permitted jurisdictions. In this Privacy Policy, references to "ae77", "we", "our", or "us" refer to the operator of the ae77 platform. References to "you" or "your" refer to any individual who accesses, registers with, or uses the ae77 platform.

ae77 acts as the data controller in respect of all personal data collected directly through the ae77 platform. Where ae77 engages third-party processors (such as payment providers and game studios), those parties act as data processors on ae77's behalf and are bound by appropriate data processing agreements.

For any privacy-related enquiries, you may contact ae77 at: [email protected]

2. Data We Collect

ae77 collects the following categories of personal data, depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, National ID or passport number	At registration and KYC verification
Contact Data	Email address, phone number, residential address	At registration and KYC verification
Financial Data	bKash/Nagad/Rocket account number, transaction history, deposit and withdrawal amounts in BDT	When making deposits or withdrawals
Technical Data	IP address, browser type, device type, operating system, session timestamps	Automatically on each platform visit
Usage Data	Games played, bets placed, bet amounts, win/loss history, bonus usage	Automatically during platform use
Communications Data	Support ticket content, live chat transcripts, email correspondence	When you contact ae77 support
Verification Documents	Copies of government-issued ID, proof of address, payment method screenshots	During KYC verification process

3. How We Collect Data

ae77 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting ae77 support.
• Automated technical collection: Data collected automatically as you use the ae77 platform, including IP addresses, cookies, device identifiers, and session logs.
• Third-party sources: Identity verification data obtained from KYC service providers used to confirm the authenticity of documents you submit. Payment confirmation data received from bKash, Nagad, Rocket, Upay, Visa, or Mastercard when processing your transactions.
• Fraud prevention systems: Data generated by ae77's internal fraud detection systems based on your account activity and technical fingerprint.

ae77 does not purchase or obtain personal data from data brokers or unrelated third-party marketing databases.

4. Legal Basis for Processing

ae77 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to create and manage your ae77 account, process payments, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC obligations, responsible gaming obligations, and other applicable legal duties.
• Legitimate interests: Processing carried out for ae77's legitimate business interests, including fraud prevention, platform security, internal analytics, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing of personal data for optional purposes (such as marketing communications) where ae77 has obtained your prior explicit consent. You may withdraw consent at any time by contacting [email protected].

5. How We Use Your Data

ae77 uses the personal data it collects for the following specific purposes:

• Creating, maintaining, and administering your ae77 account.
• Processing deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• Verifying your identity and age (18+) as required by responsible gaming and anti-money laundering obligations.
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited conduct described in ae77's Terms & Conditions.
• Providing customer support via email and live chat in English.
• Sending transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional communications about ae77 bonuses, tournaments, and platform updates — only where you have provided explicit consent or where ae77 has a legitimate interest basis.
• Improving the ae77 platform through internal analytics, A/B testing, and product development activities.
• Complying with all applicable legal obligations, including AML reporting requirements and regulatory enquiries.

6. Sharing Your Data

ae77 does not sell or rent your personal data. ae77 may share your data with the following categories of trusted third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum transaction data required to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify the authenticity of identity documents submitted during the KYC process.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, PG Soft, Ezugi, Spribe, and Microgaming receive a pseudonymous player identifier to enable game session management. They do not receive your full identity or financial data.
• Fraud prevention and security vendors: Specialised services that analyse technical data to detect suspicious activity and protect the integrity of the ae77 platform.
• Legal and regulatory authorities: ae77 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law or a valid legal order.
• Professional advisors: Lawyers, accountants, and auditors engaged by ae77 who are subject to professional confidentiality obligations.

Any third party receiving personal data from ae77 is required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards.

7. Cookies & Tracking Technologies

ae77 uses cookies and similar technologies (local storage, session tokens) on the ae77 platform. The following types of cookies are in use:

• Essential cookies: Required for the ae77 platform to function correctly. These include session authentication cookies that keep you logged in as you navigate between pages. Essential cookies cannot be disabled without disrupting platform functionality.
• Performance cookies: Used to collect aggregated, anonymised data about how players use the ae77 platform (e.g., which pages are visited most frequently, where errors occur). This data helps ae77 improve the platform experience.
• Security cookies: Used by ae77's fraud prevention systems to detect anomalous or suspicious access patterns. These cookies do not contain personally identifiable information.

ae77 does not use advertising cookies, affiliate tracking cookies, or cross-site behavioural profiling cookies. You may configure your browser to block or delete cookies, but doing so may affect your ability to log in to or use certain features of the ae77 platform.

8. Data Security

ae77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• AES-256 SSL/TLS encryption on all data transmitted between your device and ae77's servers.
• Encryption of sensitive data fields (including financial data and identity document copies) in ae77's databases at rest.
• Role-based access controls ensuring that ae77 staff can only access personal data where it is necessary for their specific job function.
• Multi-factor authentication (MFA) for all internal ae77 systems that process personal data.
• Regular security audits and penetration testing of the ae77 platform infrastructure.
• Incident response procedures to detect, assess, and notify affected players in the event of a data breach, in accordance with applicable legal obligations.

Whilst ae77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ae77 login credentials and for notifying ae77 immediately if you suspect unauthorised access to your account.

9. Data Retention

ae77 retains personal data for the following periods, unless a longer retention period is required by applicable law:

• Account and identity data: Retained for a minimum of five (5) years following the date of account closure or the last transaction, whichever is later. This retention period is required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction date.
• KYC documents: Retained for a minimum of five (5) years following the date of verification or account closure.
• Technical and usage data (logs): Retained for up to thirteen (13) months from the date of collection, after which they are anonymised or deleted.
• Support correspondence: Retained for up to three (3) years following resolution of the support request.
• Marketing consent records: Retained for as long as your consent remains active, plus a further three (3) years as evidence of consent.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

10. International Data Transfers

ae77 is an online platform serving players in Bangladesh. In the course of providing its services, personal data may be processed on servers or by service providers located outside Bangladesh. Where such transfers occur, ae77 ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses incorporated into ae77's data processing agreements with international vendors.
• Transfer to jurisdictions that maintain an adequate standard of data protection as determined by applicable law.
• Binding corporate rules or equivalent mechanisms where applicable.

By using ae77, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh. ae77 takes all reasonable steps to ensure that such transfers are lawful and that your data remains protected to the same standard as described in this Privacy Policy.

11. Children's Privacy

The ae77 platform is strictly intended for adults aged 18 years and over. ae77 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If ae77 becomes aware that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account will be closed.

If you have reason to believe that a minor has registered an ae77 account or submitted personal data to ae77, please contact [email protected] immediately so that appropriate action can be taken without delay.

12. Third-Party Links

The ae77 platform may contain references to third-party services, payment providers, or game studios. ae77 is not responsible for the privacy practices of any third party. This Privacy Policy applies solely to the ae77 platform and the personal data collected directly by ae77. ae77 encourages you to review the privacy policies of any third-party service you use in connection with your ae77 account.

13. Changes to This Policy

ae77 may update this Privacy Policy from time to time to reflect changes in applicable law, platform functionality, or data processing practices. Where changes are material, ae77 will notify registered players by email or via a prominent notice on the ae77 platform at least seven (7) days before the amended policy takes effect.

The current version of this Privacy Policy is always available on this page. The version date at the top of this page indicates when it was last updated. Your continued use of ae77 following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about ae77's data processing practices, please contact ae77's support team:

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Response Time: ae77 aims to respond to all privacy-related enquiries within one (1) business day and to resolve all data rights requests within thirty (30) calendar days of receipt.

If you are not satisfied with ae77's response to a privacy complaint, you may have the right to refer the matter to the relevant data protection authority or regulatory body applicable in your jurisdiction. ae77 will cooperate fully with any such process.